Product FAQs

A list of frequently asked questions about our computers can be found below. Click on each question to see the answer.

Do the computers come with recovery DVDs?

Yes. Our systems come with: a motherboard driver CD, a wireless driver CD, and the original Windows 7 Home Premium 64-bit DVD.

Where are the USB 3.0 ports?

The USB 3.0 ports on the back. They are the blue USB ports. USB 2.0 ports are usually black.

For the AAC-X4 or AAC-T5, what is the strongest video card that can be put in there?

You will need the ATI Radeon HD 6570 Low Profile video card. The reason for the low profile part is because the case is a slimline case and does not accept a standard sized card.

I'm not getting the strongest of wireless signals. What can be done to boost it?

First, move the wireless adapter from the back to the front. The wireless adapter is a small USB adapter directly next to the Ethernet port in the back. Second, make sure that you have the most updated drivers. The method for installing the proper drivers can be found here. (UNDER CONSTRUCTION)

Can these systems handle Windows 8?

Yes. Windows 8 was designed to work on any system that supported Windows 7. Because of the large amount of RAM in the system, it is strongly recommended that you get a 64-bit operating system. 32 bit operating systems will only be able to utilize 3.5 GB of the available 8.0 GB to 16.0 GB of RAM.

Can I add extra hardware into my computer without voiding my warranty?

Of course! Just be sure that the hardware you are installing will fit. For instance, in the AAC-X4 and AAC-T5, there is no room for a second hard drive, and any expansion bay items need to have a low profile bracket.

How do I register my system, and what will I need?

Registration can be completed here. You will need the serial number for the computer, the model number for the computer, and the invoice number from the location from which the computer was purchased.

Can my AAC-X4/AAC-T5 be used sideways?

Yes. The slim-tower cases can be used laying flat or standing up. Laying flat, however, it should be noted that the maximum weight that should be put on the case is 20 pounds. Any more, and the case siding could buckle.

I just reformatted my system and now all the programs that came preinstalled are gone! Where can I get them again?

Most of the programs can be automatically and silently downloaded using this program. This same program can be used to update all the programs included automatically. The rest which cannot be installed with this program are on Piriform’s website, found here.

Why don't your computers come with a mouse and keyboard?

We have found, after asking many of our customers and study groups, that people don’t want/need the keyboards and mice that come with systems. While they are a nice perk, they are also very costly and call for repackaging procedures that would force us to increase our prices at least 10% for an item that costs a quarter of that. We also found that a majority of people have their own keyboards and mice that they are used to, or have specific ones that they will be getting at the same time as the purchase of the new system. Giving people these options and saving the cost allows us to remain competitive in a field with fierce competition. If you need a good keyboard set, each of these links will provide you to a good purpose-based model:

Wired Low Cost
Wireless Low Cost
Wireless With Features
Wired Gaming Keyboard
Wired Gaming Mouse

The computer turns on but the screen is black. What can I do to fix it?

This is a rare issue with any computer.  The easiest fix is to do as follows:

  1. Turn off the machine (if it is on)
  2. Unplug the power cord from the back
  3. Press the power button in the front of the computer (it will not turn on as the computer is unplugged)
  4. Plug the power cord into the back
  5. Press the power button in the front

This usually resolves the issue.  If it did resolve your issue, we strongly recommend you click here to learn how to disable sleep mode to prevent this from happening again.

I just received my computer and the DVD drive does not open. What is the best way to fix this?

Even though we take the greatest care in building each of our machines to withstand the rigors of shipping, there are sometimes issues with the rough handling of the systems.  In cases like this, the DVD drive’s power or data connections have come loose.  This is easily remedied by following the instructions below:

  1. Turn off the machine
  2. Switch the power switch in the back of the computer to “0”
  3. Unplug the power cord from the computer
  4. Grab a screwdriver, as you will need to take off the left panel of the computer.  There will be be two thumb screws on the top and the bottom.  Unscrew those
  5. Take off the left panel by pulling it towards the back of the computer
  6. Once the panel is off, you will see the DVD drive at the top
  7. If you look closely, you will see 2 cables connected to it.  One will be blue and the other will be black with a few multi-colored wires coming out of it (red, yellow, black)
  8. Take out both of these cables then plug them back in
  9. Repeat steps 7 through 1 in reverse order to hook your machine back up.